Terms and Conditions
Mr Aussie Whippy Pty. Ltd. (“Our Company”) strives to meet the highest standards of service to the Australian Public at all times.
Our Company takes great pride in its strict code of ethics, professionalism, cleanliness and presentation at all times.
Our Terms and Conditions are intended to clarify our service and to inform and protect our Clients, Drivers, sub-contractors, employees and our business in the spirit of transparency and fairness.
Where possible, events will be allocated vans as displayed on our website (https://www.mraussiewhipp.com.au). Our Company has built and supplied many vans to owner-operators all over Australia whose services are utilized on a subcontract basis by our Company. In the instance where all vans, owned and operated by our Company, are fully booked and not available on a requested date and time for an event, we may opt to use the services of our sub-contracted operators who will provide the same standard of excellent service that our Company strives for. Clients may request photos of vans that are available to attend their event.
The client
The Client (“you”) is the party responsible for submitting the booking request application, confirming the acceptance of service once notified of availability, payment (if required) for the hire of our van/s and ultimately responsible for orderly conduct of guests attending their event.
Events free of charge
Events such as School Fetes, Charity fundraisers, certain Public Events where our vans are expected to sell their goods, are exempted from any booking fees or charges. Our Vans, if available, will attend these events and sell their goods to the attending guests without any costs to be incurred by the event organizer.
A booking request must be completed by the event organizer to inquire on our van availability. Indication must be made on the Booking Request that: “Guests will pay”. Notification by return email will be sent if your event qualifies for “Events free of Charge”. Our Company will accept or reject “free of charge” events at our discretion.
Donations
Certain events such as school fetes, sports clubs, charity fundraisers and other events may be held by clients to help raise funds for a worthy cause. Our Company takes great pride in participating in some of the largest fundraisers organized all over Australia. Our drivers have assisted organizers raise hundreds of thousands of dollars in their fundraisers over the years.
Where a donation is expected from the attending driver/s, the Client must make this known to our Company and the driver at the time of making the Booking Request by selecting “Who is paying: Guests Pay / Donation required”. Our Drivers reserve the right to vary and/or adjust selling prices from our published menu prices to accommodate donation requests.
Our vans donate 10% of their gross takings to your fundraiser, which equates to about 40% of their profits!
Deposit & payments
All events are prepaid.
Submitting a Booking Request is merely an application from a client to receive further information on availability and costs if any; it is not an actual booking.
Payment due date
Events that are to be held more than 30 days in the future may be paid in full or by a holding deposit of 20% once an Invoice is issued (please check Junk Mail Folder if you do not receive an Invoice or driver details once you click “Confirm”).
Full payment for all events must be received 30 days before the actual booked event date or immediately if your event is less than 30 days in the future. A Booking is not considered locked in until a deposit or full payment is received.
Events that are booked late (30 days or less before the event date) must be paid immediately by credit card or if time allows by EFT/bank transfer. Please note the credit card surcharge is 2.2%.
Booking orders to drivers
Drivers are automatically issued with a Confirmed Booking Order only once a deposit or full payment has been received for an event. The client at the same time shall receive the allocated driver’s details for any last minute direct communication. Delayed payments may result in the drivers taking on other events and not being available for late paying events.
Cancellations
Our Company understands that not all events may eventuate successfully due to unforeseen circumstances. Should the client wish to cancel a booking for any reason whatsoever they may do so 30 days before the event date and receive a full refund of any payments made, or they may reschedule their event to another date (assuming we have availability) with no additional cost.
- Cancellations received more than 30 days before the event: Full refund.
- Cancellations received between 30 and 7 days before the event: 20% cancellation fee.
- Cancellations received 7 days or less before the event: 50% cancellation fee.
Access and parking
Our Vans require free, safe and legal access into venues (public or private) where they are to attend and provide the service at events.
Our van’s dimensions are roughly 6m long x 2m wide x 2.8m high.
The Client must ensure appropriate clear access and parking is available for the attending van. It is the responsibility of the Client to ensure that all relevant permits (if required) are in place with local Councils if events are in a public area. Events held in Private areas such as a house, factory space, etc., normally do not require Council Event Permits. All of our vans and drivers are registered and licensed to operate in both private and public area events.
While every care is taken, when requested to enter private or public property, our Company will not be liable for any damage caused by our drivers to private property (e.g., letterboxes, dwellings, fences, gates, driveways, etc.). Any resulting damage must be brought to the attention of, discussed with and settled with the attending driver there and then. Our Company allows drivers only to drive on sealed, safe driveways and thoroughfares without steep land inclines.
It is the client’s responsibility to accurately represent the access available for the van to enter and drive to the parking area at the event site. If the client has not truthfully described or disclosed access and/or the parking location, our driver has sole discretion to enter or refuse entrance to an event site and the commencement of services. In such an instance, Our Company shall not be liable to refund monies paid. Arrangements may be made with the driver to park in a suitable location where your guests can be served.
Event location
It is the client’s responsibility to provide the correct location for events. If the client provides an incorrect or incomplete location, our driver will photograph as proof of attending your location as per your Booking Request. Any payments made shall be forfeited for incorrect location details which hinder the provision of our services.
Some clients simply enter a suburb in order to get a quotation; it is the client’s responsibility to update to the full address once the quotation has been accepted, Invoiced, and paid for by the client.
Refunds
Should the allocated driver not be able to attend an event as scheduled due to illness, mechanical or machinery failure, or any other reason, all efforts shall be made (and if time allows) for our Company to allocate an alternate driver for the event.
The Client shall be entitled to a full refund if any driver fails to show up and a replacement driver cannot be allocated in time.
Our Company’s liability is limited to the fully paid invoiced amount for any drivers not showing up to an event. No other costs shall be accepted or entertained.
There are no refunds for any pre-ordered serves not consumed at events. It is solely the client’s responsibility to accurately book our services with the correct catering requirements. Drivers rely on these requirements when accepting bookings.
Incorrect Location details: No refunds if your location details as per your Booking Request are wrong.
Credit card refunds
Credit card refunds will only be refunded to the same credit card used to pay for an event.
Public liability
Our Company’s vans have Public Liability insurance in place up to $20 Million.
Clients and/or Guests wishing to enter the attending van for photos or fun will do so at the sole discretion of the operator/driver and by invitation only. Our Company shall not be held liable for any accident or injury sustained entering or exiting the van. The Client agrees to fully indemnify our Company and our driver/s for any wilful damage done to the inside or exterior of the van by the Client or by their guests.
Social media
Our drivers may take photos of the fun at events. These photos may be published on our website and social media sites (e.g., Facebook, Instagram and Twitter). You are welcome to download and copy these photos if you wish.
If you do not want photos of your event to be taken or published, please advise this when completing the Booking Request. If you do not like any of your photos that are published, let us know and they will be removed promptly.
Our Company will not be responsible or liable if the general public or your guests take photos at your event and post those on social media, internet or other media.
Electricity / power supply
All vans offered for hire have their own power onboard and do not require any external power source.
Amendments
Mr Aussie Whippy Pty Ltd reserves the right to alter, change, or amend any or all terms and conditions at any time without notice. Such changes will be displayed on this page.